Retail Logistics is a business venture in the field of logistics representing Sharaf Group (United Arab Emirates) and C. Steinweg Group (The Netherlands) based in Dubai. They manage warehouses in the Gulf region that house numerous equipment. The complaints regarding equipment breakdown were previously handled through phone calls and emails. As the company grew, this became unwieldy and caused delays in repair and avoidable costs. They chose VLogicFM to fix this problem. Users would directly register their issues on the system which in turn will dispatch technicians and record their activities. Management has oversight on what is going on in maintenance and can ensure that their clients and other divisions of the organization are able to improve their overall productivity.